TMnut

What is Fair Usage Policy...as layman would understand it is something that cause the internet speed to be throttled or capped..and why is that?

this is taken from the streamyx website...

TM is committed to ensuring our customers receive the best broadband service at the most competitive price. To achieve this goal, we provide a contended broadband service. This means our Internet bandwidth (capacity) is catered to be shared by all our customers at any one point in time, to ensure we provide a satisfactory and acceptable performance on an equal basis to all our customers.

However, a small number of customers use more than their "fair share" of the Internet bandwidth provided by us. On average, about 10% of our customers are using a disproportionate amount of Internet bandwidth. These customers degrade the performance of our broadband service by taking bandwidth away from other customers, who use the service fairly.

For example, some customers use P2P or file sharing software, which constantly sends and receives videos and other types of very large files, throughout the day. These activities (download and upload continuously) use a lot of bandwidth and can significantly reduce the connection speed, which other customers are getting to access the Internet during peak hours. We don’t believe this is fair to the vast majority of our customers.

We wish to bring to your attention our traffic prioritization policy with regards to P2P and Fair Usage Policy. We would like to reiterate that the P2P throughput is subject to peers (seed) availability and their throughput as well. Kindly note that TM does not have any control over peers’ availability or throughput.

The Fair Usage Policy automatically identifies the extremely heavy users and manages their bandwidth in order to protect the service of all our other customers. This traffic prioritization policy will protect the quality of service for the majority of our customers when they use the service, while at the same time, still allowing the extremely heavy users to continue to send and receive files with certain restrictions. With this policy in place, we will prioritize Internet activities like web browsing, live streaming, messaging applications and VOIP access while traffic to P2P sites will be given lower priority, due to the high bandwidth consumption of such services.

We wish to also highlight that as an Internet Service Provider (ISP), TM only provides access to the Internet and does not guarantee content delivery and performance where it is not within the domain of TM as an ISP. In fact, our international traffic management policy is designed to cater for all our customers so they have an optimal surfing experience within the normal limits of Internet usage.

As our priority is for all our customers to have a positive Internet experience, we wish to emphasize that it is important for all our customers to practice responsible usage of the allocated bandwidth based on normal usage.

We would like to reiterate that we are not against the use of P2P but we would like to educate our customers that the usage of excessive P2P does impact the overall service availability to our other customers.

TM does provide every customer with an allocated bandwidth, where other customers may use when not used by the others. Unfortunately, the nature of P2P more often than not, takes more than their allocated bandwidth, thus causing undue setbacks for other users when they want to use the service.

As a responsible service provider, we believe it is our responsibility and commitment to educate and encourage responsible usage of the infrastructure we provide.

Read it? well,thats Tmnut fair usage policy..see the bolded word...acceptable performance and yet they didn't state what is the speed of the performance that is acceptable...and to whom it is acceptable? to them or to us? if it is to us, not enough data is provided for the customer to judge whether it is acceptable or not..so is the whole thing acceptable???

The policy allows Tm to identify heavy users and MANAGES their bandwidth..ok,what does manages really means here? how would they manage our bandwidth? capped our speed to 512 or 256 or 56k??? even if we paid for 1mbps UNLIMITED subscription? is it fair?

and Tm says those heavy internet users are still allowed under certain restrictions...what is those restrictions? why don't they state the restrictions? based on my experience,there are no certain restrictions...it is a COMPLETE restrictions...proved by the speed of my torrent application where under 1mbps connection im supposed to get a 100kbps++ speed but while using TM im able to get as fast as 0.01kbps.....fast isn't it?

practice responsible usage of bandwidth....when we applied for streamyx,we applied for 1mbps bandwidth connection right? and which part is irresponsible when we are trying to maximise our usage of the bandwidth that we has paid for? and who is really should be responsible here? Tm should be responsible by providing us the bandwidth we applied for which is 1mbps WITHOUT any restriction...the package states UNLIMITED usage...so why now they limit????? or is it that all this while Tm doesn't provide us the bandwidth we paid for? we share the bandwidth we other people who also paid the same amount for 1mbps bandwidth? are Tm robbing us in broad daylight??

"we are not against the use of P2P but we would like to educate our customers that the usage of excessive P2P does impact the overall service availability to our other customers"- how do you educate? by blocking p2p access to the net? in that way,u are blocking the freedom of users..and this means the unlimited plan u provide are limited actually and u r cheating the customers...

"TM does provide every customer with an allocated bandwidth, where other customers may use when not used by the others"- if they does provide us with an allocated bandwidth,meaning every customers have their own bandwidth to use..so how come another user using p2p might 'steal' another user's bandwidth when he has his own allocated bandwidth? and our allocated bandwidth is 1mbps..so when my torrent speed is 100kbps how it is stealing from my neighbours bandwidth when im safely downloading withing the 1mbps rate...and when my bandwidth is not used,other customer may use it...is Tm being generous by giving consumer more bandwidth for free.....or,the allocated bandwidth is not what we applied for and they need to take from other consumer's bandwidth when they are not using for us to achieve our supposedly 1mbps bandwidth?

"As a responsible service provider, we believe it is our responsibility and commitment to educate and encourage responsible usage of the infrastructure we provide."-as a responsible servce provider,it is ur responsiblity to provide service that ur consumers paid for and not give excuse when u cannot give the amount of service required...as a responsible provider,u cannot cheat on ur customer by not giving them the bandwidth they applied for..as consumer,we will use the service as how we applied for it the first time which is 1mbps and unlimited so we expect 1mbps bandwidth with no limitation when we without fail pay u every month the amount of money u required...